FAQ

What payment methods do you accept?

We accept various payment methods including major credit cards, Apple Pay and Google Pay.

How secure is my personal information?

Your personal information is protected with strong encryption and we do not store payment details.

What is your return policy?

Items can be returned within 30 days of receipt, please see full return policy for the details.

How can I make changes to my order?

Can I cancel my order?

Orders can only be cancelled before they are shipped.

How can I contact customer service?

Customer service can be reached via support@chewandfetch.com

How do I know if an item is in stock?

Product page will display Out of Stock.

Do you ship internationally?

We don't offer international shipping at the moment.

How long does delivery take within the UK?

Expedited Delivery (3 Working Days): Select items are eligible for expedited delivery within 3 working days, incurring a flat shipping fee of £1.50. This will be clearly indicated on the relevant product page.
Standard Delivery (3 to 5 Working Days): For items with a delivery window of 3 to 5 working days, a shipping fee of £3.16 applies. These products will also be clearly marked.
Economy Delivery (7 to 11 Days): Most items are delivered within 7 to 11 days, including weekends, with a flat shipping fee of £1.50.

How can I track my order?

Once shipped, you'll receive a tracking number via email to monitor your order's progress.

Do you offer free shipping?

We offer free shipping on orders over £30.