Privacy Policy

Last Updated: 03/09/2024

At Catch & Fetch (by Mellow App Limited), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and purchase our products. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information to provide you with our services and enhance your shopping experience. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
Payment Information: Credit card details, PayPal details, and other payment details necessary to process your purchase.
Order Details: Products purchased, order number, purchase history.
Technical Data: IP address, browser type, time zone settings, and other information collected through cookies.
Communication Preferences: Preferences for receiving marketing communications, newsletters, and other information.

How We Use Your Information

We use the information we collect for various purposes, including:

Processing Orders: To process and deliver your orders, manage payments, and communicate with you about your orders.
Customer Service: To provide customer support, manage returns and exchanges, and respond to your inquiries.
Marketing Communications: To send you promotional offers, newsletters, and other marketing materials if you have opted in to receive them. You can opt-out at any time.
Website Improvement: To analyse website usage, improve our website’s functionality, and personalize your shopping experience.
Legal Compliance: To comply with legal obligations and protect our rights.

Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other business operations.
Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Catch & Fetch, our customers, or others.

International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside of your own. We ensure that any international data transfers comply with applicable data protection laws, including the UK Data Protection Act, EU GDPR, and other relevant regulations.

Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information under certain circumstances.
Objection: You have the right to object to the processing of your personal information.
Withdraw Consent: If you have given us consent to process your information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and enable us to provide personalized content and targeted advertisements. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Catch & Fetch
Email: support@catchandfetch.com

Thank you for trusting Catch & Fetch with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.